Email is the fastest way to reach us. Include your order reference (IR-…) when writing about an order.
Island Research — Island Research Labs LLC (a Wyoming LLC)
Email: islandresearchpep@gmail.com
Mailing address: 3 Shelly Court, Smithtown, NY 11787
Fast lanes
- Order state — check the order-status page first; it reads the live order record.
- Damaged vial — follow the damaged-packages steps (order reference + photos) and we reship at no charge.
- A specific lot — look it up on the batch verifier or the document index; email us if the lot on your label isn't listed.
- Catalog questions — most answers are in the FAQ.
- Referral program — the affiliate portal handles codes, stats and payouts.
- Privacy requests — email from the address on your account; see your choices & rights.
Response time
We reply to most emails within one business day. Orders are processed only after payment is verified, then handed to the carrier within 1–2 business days.
Research use only. We cannot answer questions about administering, dosing, or consuming any product — none of them are for human or veterinary use.