Shipping Policy

Island Research ships from within the United States. This policy covers how quickly we process orders, which carriers we use, delivery estimates, tracking, packaging, and what happens if something goes wrong in transit.

Order processing

Orders are processed only after payment is verified and received. Once confirmed, orders are typically prepared and handed to the carrier within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. During high-volume periods or when cold-chain packing is required, processing may take slightly longer — we'll email you if there's a material delay.

Rates & free shipping

Shipping is calculated and shown at checkout before you pay. Orders over $250 ship free. Orders under that threshold are charged a flat calculated shipping rate based on destination and packaging requirements. Any applicable taxes are also confirmed at checkout.

Carriers & delivery times

We ship via USPS and UPS within the United States. Typical delivery is 2–5 business days after the order ships, depending on your location and the service selected. Expedited options, when available, are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

When your order ships, we email a tracking number to the address on the order. Please allow up to 24 hours for tracking to show carrier scans. If you don't receive tracking within 3 business days of ordering, check your spam folder and then contact us.

Packaging & cold chain

Research materials are packed to protect their integrity in transit. Temperature-sensitive items are shipped with appropriate cold-chain packaging (for example, insulated packaging with cold packs) where needed. Orders are packaged discreetly and securely. On arrival, follow proper laboratory storage and handling for the specific material.

Address accuracy

You are responsible for providing a complete, accurate shipping address where you can lawfully receive research materials. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If a package is returned to us as undeliverable due to an address error, we can reship it once you cover the reshipping cost, or refund the item price less original shipping. Before ordering, confirm that these materials may lawfully be shipped to and received at your address (see our Terms & Conditions).

Delays & damage in transit

Once a carrier accepts a package, delivery timing is in their hands; weather, carrier backlogs, and other factors can cause delays we don't control. If your package is significantly delayed, lost, or arrives damaged, contact us and see our Refund & Return Policy — we'll open a carrier inquiry and make it right with a replacement or refund where covered.

International orders

We currently ship within the United States only. We do not accept orders for delivery outside the U.S. at this time. If international shipping is offered in the future, this policy will be updated with importer-of-record, customs, and duties terms before any international order is accepted.

Contact